Privacy Policy

Raksa ("we", "us", "our") is a legal practice registered and operating in Phuket, Thailand. This Privacy Policy explains how we collect, use, store, and protect personal information provided to us through our website or in connection with our inheritance legal services. We take our responsibility to handle personal information carefully seriously, in particular given that the matters we assist with are often sensitive and personal.

This policy applies to visitors to this website and to individuals who contact or engage us as clients. By using this website or providing us with personal information, you acknowledge the practices described here.

1. Data Controller

The data controller responsible for your personal information is:

• Business name: Raksa
• Address: 24 Thawewong Road, Patong, Phuket 83150, Thailand
• Email: [email protected]
• Phone: +66 76 348 215

2. Information We Collect

We may collect the following categories of personal information:

• Contact details: name, email address, telephone number
• Matter-related information: details relating to an estate, family situation, or legal matter you share with us
• Website usage data: IP address, browser type, pages visited, time on site (via cookies and analytics tools)
• Communications: records of correspondence by email, telephone, or in person

We collect this information when you complete the enquiry form on our website, contact us directly, or engage us for legal services. We do not collect sensitive personal data (such as health or financial records) except where directly relevant to a matter and with your knowledge.

3. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract performance: to provide the legal services you have engaged us to carry out
• Legitimate interests: to respond to enquiries, improve our services, and maintain client records
• Consent: for optional communications such as service updates, where you have indicated agreement
• Legal obligation: where we are required to process or retain data under Thai law or professional regulations

4. How We Use Your Information

• To respond to enquiries and assess how we may be able to help
• To carry out the legal services you have engaged us for
• To communicate progress, updates, and relevant information about your matter
• To maintain required records as a registered legal practice in Thailand
• To improve the usability and content of this website
• To comply with applicable legal and regulatory obligations

We do not sell personal data to third parties. We do not use personal data for automated decision-making.

5. Data Sharing

We share personal data only where necessary and with appropriate safeguards:

• Thai authorities: courts, the Land Department, or financial institutions where required to progress a legal matter
• Professional advisers: where a matter requires input from a specialist in another jurisdiction, shared with your knowledge and consent
• Website analytics providers: anonymised usage data may be processed by third-party analytics tools

All third parties with whom we share data are required to handle it appropriately and only for the stated purpose.

6. Data Retention

We retain client records for a minimum of seven years following the conclusion of a matter, in line with professional obligations under Thai law. Website enquiry data that does not lead to an engagement is retained for up to twelve months. You may request earlier deletion subject to applicable legal requirements.

7. Data Protection Measures

• Documents and correspondence stored in access-controlled systems
• Electronic files protected by password and encryption
• Physical documents held in secured office premises
• Access to client data limited to staff with a direct need
• In the event of a data breach, affected individuals will be notified promptly and in accordance with applicable obligations

8. Cookies

This website uses cookies to support basic functionality and to understand how visitors use the site. These include essential cookies required for the site to operate and optional analytics cookies. You can manage cookie preferences using the controls available on the site. For full details, please see our Cookie Policy.

9. Your Rights

Under applicable data protection principles, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of personal data where there is no longer a legitimate reason to retain it
• Objection: object to processing based on legitimate interests
• Restriction: request that we limit how we use your data pending a query or objection
• Portability: receive a copy of your data in a structured, machine-readable format
• Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you have a concern about how your data is handled, you may contact the relevant supervisory authority. In Thailand, matters relating to personal data protection fall under the framework of the Personal Data Protection Act (PDPA) B.E. 2562 (2019). The supervising authority is the Office of the Personal Data Protection Committee (PDPC).

10. Third-Party Links

This website may contain links to external resources. We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies independently before providing any personal information.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted information without appropriate consent, we will remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be noted on this page with a revised update date. Continued use of our website or services following any update constitutes acceptance of the revised policy.

13. Contact

For questions about this policy or to exercise your rights, please contact:

• Email: [email protected]
• Address: 24 Thawewong Road, Patong, Phuket 83150, Thailand
• Phone: +66 76 348 215